{"id":4590,"date":"2023-02-03T16:04:21","date_gmt":"2023-02-03T22:04:21","guid":{"rendered":"https:\/\/idsinc.com\/?page_id=4590"},"modified":"2024-06-11T16:18:46","modified_gmt":"2024-06-11T22:18:46","slug":"ids-fundamentals","status":"publish","type":"page","link":"https:\/\/idsinc.com\/fr\/ids-fundamentals\/","title":{"rendered":"Principes fondamentaux d&#039;iDS"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-4590\" data-postid=\"4590\" class=\"themify_builder_content themify_builder_content-4590 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_q6k5489 tb_first tf_w\">\n            <span  class=\"builder_row_cover tf_abs\" data-lazy=\"1\"><\/span>            <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_g0br489 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_byp9489 image-top   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img decoding=\"async\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/iDS-way-logo-reversed.svg\" class=\"wp-post-image wp-image-4592\" title=\"The iDS Way - Un guide interne pour l&#039;excellence externe\" alt=\"The iDS Way, iDS Way, STEPS\u2122 framework, STEPS\u2122\">    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_fzak489 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_afnk489\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\">Les principes fondamentaux de \u00ab The iDS Way \u00bb font \u00e9cho \u00e0 nos valeurs fondamentales de travail d\u2019\u00e9quipe, de respect, d\u2019int\u00e9grit\u00e9, d\u2019innovation et d\u2019excellence, ainsi qu\u2019\u00e0 notre engagement en faveur de la diversit\u00e9, de l\u2019\u00e9quit\u00e9 et de l\u2019inclusion.<\/h3>\n<h5 style=\"text-align: center;\"><br>Les principes fondamentaux d&#039;iDS sont des comportements que nous souhaitons que tous les employ\u00e9s adoptent, qui transforment les paroles en actions et donnent vie \u00e0 notre culture.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_jhsx867 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_vmft867 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_8zz1518 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-1\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/001-Do-what-is-best-for-Client-sq.mp4?_=1\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/001-Do-what-is-best-for-Client-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/001-Do-what-is-best-for-Client-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_wk1a867 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_4hor867\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #1<\/em><\/h3>\n<h2 style=\"text-align: left;\">FAIRE CE QUI EST LE MIEUX POUR LE CLIENT<\/h2>\n<h5 style=\"text-align: left;\">Dans toutes les situations, faire ce qu&#039;il y a de mieux pour le client, m\u00eame si c&#039;est \u00e0 notre d\u00e9triment. Il n&#039;y a pas de meilleur moyen de b\u00e2tir une r\u00e9putation que de faire sans rel\u00e2che ce qui est bon pour les autres, chaque jour. La r\u00e9duction des co\u00fbts n&#039;est pas la seule fa\u00e7on de faire ce qu&#039;il y a de mieux pour le client.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_7hqk336 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_y92l336 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_ua41380 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_3k4p22 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_2gvd22 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_12nk22 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-2\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/002-Invest-in-Relationships-sq.mp4?_=2\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/002-Invest-in-Relationships-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/002-Invest-in-Relationships-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_s37l22 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_j7ko784\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #2<\/em><\/h3>\n<h2 style=\"text-align: left;\">INVESTIR DANS LES RELATIONS<\/h2>\n<h5 style=\"text-align: left;\">Apprenez \u00e0 conna\u00eetre vos clients et coll\u00e8gues \u00e0 un niveau plus personnel. Parlez plus et envoyez moins d\u2019e-mails. Comprenez ce qui motive les autres et ce qui est important pour eux. Des relations solides nous permettent de travailler avec plus de succ\u00e8s sur des questions et des moments difficiles.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_otjf195 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_dpf1196 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_udch196 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_f8zy626 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_henr626 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_jih5626 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-3\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/003-Practice-Human-Touch-sq.mp4?_=3\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/003-Practice-Human-Touch-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/003-Practice-Human-Touch-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_qi49626 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_5kd6419\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #3<\/em><\/h3>\n<h2 style=\"text-align: left;\">PRATIQUEZ LE \u00ab TOUCHE HUMAINE \u00bb<\/h2>\n<h5 style=\"text-align: left;\">\u00c9coutez et pr\u00eatez attention aux choses qui rendent les gens uniques. Faites l\u2019effort et prenez le temps de vous connecter \u00e0 un niveau personnel. Utilisez les r\u00e9unions en face \u00e0 face, les notes manuscrites et les appels t\u00e9l\u00e9phoniques pour vous connecter. Montrez aux gens que vous vous souciez d&#039;eux en tant qu&#039;individus plut\u00f4t qu&#039;en tant que transactions. La v\u00e9ritable compassion ne peut \u00eatre simul\u00e9e.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_sxc532 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_vssi32 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_o17c32 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_qx6b868 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_jw3k869 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_k6km869 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-4\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/004-Be-Consultative-sq.mp4?_=4\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/004-Be-Consultative-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/004-Be-Consultative-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_9zbv869 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ksyg357\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #4<\/em><\/h3>\n<h2 style=\"text-align: left;\">\u00caTRE CONSULTATIF<\/h2>\n<h5 style=\"text-align: left;\">Soyez un penseur, pas seulement un acteur. Poser des questions. Cherchez \u00e0 comprendre la racine du probl\u00e8me et contribuez \u00e0 le r\u00e9soudre. Une solution sans compr\u00e9hension est une supposition.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_rh0h268 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_u7u6268 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_p7ep268 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_d88n222 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_nikt222 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_w018222 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-5\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/005-Clear-on-Expectations-sq.mp4?_=5\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/005-Clear-on-Expectations-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/005-Clear-on-Expectations-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_p9c7222 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ftjw576\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #5<\/em><\/h3>\n<h2 style=\"text-align: left;\">\u00caTRE CLAIR SUR LES ATTENTES<\/h2>\n<h5 style=\"text-align: left;\">Cr\u00e9ez de la clart\u00e9 et \u00e9vitez les malentendus en discutant d\u00e8s le d\u00e9part des attentes. \u00c9tablir des objectifs et des d\u00e9lais mutuellement compris pour tous les projets, probl\u00e8mes et engagements. Le cas \u00e9ch\u00e9ant, confirmez votre communication en demandant aux autres de r\u00e9p\u00e9ter verbalement leur compr\u00e9hension pour garantir une clart\u00e9 et un accord total. Utilisez les budgets. Concentrez-vous sur des services et des livrables clairement d\u00e9finis.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_5vfd915 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_oas5915 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_hqk1915 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_ptcc432 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_2jzq433 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_eakl433 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-6\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/006-Process-Oriented-sq.mp4?_=6\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/006-Process-Oriented-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/006-Process-Oriented-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_9tmz433 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_jh7c953\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #6<\/em><\/h3>\n<h2 style=\"text-align: left;\">\u00caTRE ORIENT\u00c9 PROCESSUS<\/h2>\n<h5 style=\"text-align: left;\">Les organisations de classe mondiale reposent sur des processus hautement efficaces et reproductibles. Cr\u00e9ez des processus pour chaque aspect de votre travail, puis transformez ces processus en habitudes pour obtenir des r\u00e9sultats coh\u00e9rents. Suivez STEPS\u2122.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_ms6s733 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_0vpb733 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_yr2d733 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_lmlx790 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_egbz790 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_48p8790 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-7\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/007-Lifelong-Learner-sq.mp4?_=7\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/007-Lifelong-Learner-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/007-Lifelong-Learner-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_4mgc790 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_k8r4113\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #7<\/em><\/h3>\n<h2 style=\"text-align: left;\">SOYEZ UN APPRENANT TOUT AU LONG DE LA VIE<\/h2>\n<h5 style=\"text-align: left;\">Poss\u00e9dez votre d\u00e9veloppement. Prenez l\u2019initiative de rechercher de nouvelles exp\u00e9riences et profitez de chaque opportunit\u00e9 pour acqu\u00e9rir plus de connaissances, accro\u00eetre vos comp\u00e9tences et devenir un meilleur professionnel. Soyez coachable et recherchez des commentaires. Pratiquez l\u2019autocritique.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_obg7157 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_ushn158 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_kvn0158 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_gzfg550 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_e297550 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_h1t7551 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-8\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/008-Look-Ahead-Anticipate-sq.mp4?_=8\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/008-Look-Ahead-Anticipate-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/008-Look-Ahead-Anticipate-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_ltpy551 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_31re996\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #8<\/em><\/h3>\n<h2>REGARDER AVANT ET ANTICIPER<\/h2>\n<h5>R\u00e9solvez les probl\u00e8mes avant qu\u2019ils ne deviennent des probl\u00e8mes en anticipant les besoins futurs et en y r\u00e9pondant \u00e0 l\u2019avance. Pr\u00e9venir les probl\u00e8mes est toujours plus efficace que les r\u00e9soudre.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_jurn863 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_h612863 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_c1xa863 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_owuh365 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_781w365 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_7dpy365 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-9\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/009-Do-your-Homework-sq.mp4?_=9\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/009-Do-your-Homework-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/009-Do-your-Homework-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_evbw365 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_q7f7726\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #9<\/em><\/h3>\n<h2 style=\"text-align: left;\">FAIS TES DEVOIRS<\/h2>\n<h5 style=\"text-align: left;\">Soyez pr\u00eat pour vos engagements et vos r\u00e9unions. Faites la recherche de base. Lisez la plainte. Pr\u00e9parez \u00e0 l\u2019avance vos mod\u00e8les pour les conf\u00e9rences t\u00e9l\u00e9phoniques et les entretiens. Connaissez les acteurs avant de vous engager. Donnez-vous les bases du succ\u00e8s.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_jhdo883 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_a9w4884 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_gfma884 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_4wrk233 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_614g233 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_sgl0233 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-10\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/010-Follow-the-Data-sq.mp4?_=10\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/010-Follow-the-Data-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/010-Follow-the-Data-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_s4zn233 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_e8rs970\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #10<\/em><\/h3>\n<h2 style=\"text-align: left;\">SUIVEZ LES DONN\u00c9ES<\/h2>\n<h5 style=\"text-align: left;\">Nous aidons nos clients \u00e0 construire des r\u00e9cits gr\u00e2ce aux donn\u00e9es. Ces r\u00e9cits apportent des r\u00e9ponses. Mieux nous pouvons identifier et travailler avec les donn\u00e9es, mieux c&#039;est<br>narratif.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_0unk618 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_jshh618 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_3mhk619 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_0k6q625 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_rknx625 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_ymuq625 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-11\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/011-Be-Curious-sq.mp4?_=11\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/011-Be-Curious-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/011-Be-Curious-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_2gep625 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_xo0f525\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #11<\/em><\/h3>\n<h2 style=\"text-align: left;\">\u00caTRE CURIEUX<\/h2>\n<h5 style=\"text-align: left;\">Pensez toujours au \u00ab\u00a0pourquoi\u00a0\u00bb. Posez les questions pour rechercher des connaissances. N&#039;acceptez rien \u00e0 sa \u00ab valeur nominale \u00bb si cela n&#039;a pas de sens pour vous. Remettez en question ce que vous ne comprenez pas.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_ckim710 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_zojo710 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_ndo0710 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_pw1f465 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_bkqm465 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_bryq465 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-12\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/012-Listen-Generously-sq.mp4?_=12\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/012-Listen-Generously-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/012-Listen-Generously-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_18kj465 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_96ow48\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #12<\/em><\/h3>\n<h2 style=\"text-align: left;\">\u00c9COUTEZ G\u00c9N\u00c9ROUSEMENT<\/h2>\n<h5 style=\"text-align: left;\">\u00c9couter, c\u2019est bien plus que simplement \u00ab ne pas parler \u00bb. Soyez pr\u00e9sent et engag\u00e9. Calmez le bruit dans votre t\u00eate et abandonnez le besoin d\u2019\u00eatre d\u2019accord ou en d\u00e9saccord. Cr\u00e9ez un espace permettant aux membres de l\u2019\u00e9quipe de s\u2019exprimer sans jugement. \u00c9coutez avec attention et empathie. Avant tout, \u00e9couter pour comprendre.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_k9vo952 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_c4am952 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_czm9952 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_1yzo624 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_kd4o624 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_929h624 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-13\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/013-Pay-Attention-to-Details-sq.mp4?_=13\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/013-Pay-Attention-to-Details-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/013-Pay-Attention-to-Details-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_rdkb624 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_1omj188\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #13<\/em><\/h3>\n<h2 style=\"text-align: left;\">FAITES ATTENTION AUX D\u00c9TAILS<\/h2>\n<h5 style=\"text-align: left;\">Les d\u00e9tails comptent, depuis l&#039;orthographe et la prononciation du nom d&#039;un client jusqu&#039;au libell\u00e9 d&#039;une enqu\u00eate ou aux couleurs d&#039;un logo. Soyez un fanatique de l\u2019exactitude et de la pr\u00e9cision. V\u00e9rifiez votre travail. Demandez un examen par les pairs. Obtenez les bons d\u00e9tails.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_hc78711 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_2ssn711 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_ywxg711 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_h4af613 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_nt80613 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_pc06613 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-14\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/014-Share-Information-sq.mp4?_=14\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/014-Share-Information-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/014-Share-Information-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_7x5n613 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_jgpf260\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #14<\/em><\/h3>\n<h2 style=\"text-align: left;\">PARTAGER L&#039;INFORMATION<\/h2>\n<h5 style=\"text-align: left;\">Trouvez-le, utilisez-le et partagez-le. Dans le respect appropri\u00e9 de la confidentialit\u00e9, partagez librement les informations. Apprenez \u00e0 vous demander : \u00ab Qui d\u2019autre pourrait savoir cela ? \u00bb L&#039;information est l&#039;un de nos plus grands atouts.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_gssf651 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_ltws651 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_l0dr651 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_yjxe639 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_0r8b639 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_yhka639 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-15\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/015-Speak-Directly-sq.mp4?_=15\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/015-Speak-Directly-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/015-Speak-Directly-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_l4g8639 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_2eqq457\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #15<\/em><\/h3>\n<h2 style=\"text-align: left;\">PARLER DIRECTEMENT<\/h2>\n<h5 style=\"text-align: left;\">Parlez honn\u00eatement d\u2019une mani\u00e8re qui fait avancer l\u2019action. Faites des demandes claires, simples et directes. Dites ce que vous pensez, pensez ce que vous dites. Soyez pr\u00eat \u00e0 poser des questions et \u00e0 partager des id\u00e9es. Soulevez des probl\u00e8mes susceptibles de cr\u00e9er un conflit lorsque cela est n\u00e9cessaire au succ\u00e8s de l&#039;\u00e9quipe. Abordez les probl\u00e8mes directement avec ceux qui sont impliqu\u00e9s ou concern\u00e9s. Parlez.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_u6es186 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_hrut186 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_y4v6186 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_b5xi488 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_gq6w488 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_lk93488 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-16\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/016-Make-Quality-Personal-sq.mp4?_=16\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/016-Make-Quality-Personal-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/016-Make-Quality-Personal-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_zjxz488 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_skia582\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #16<\/em><\/h3>\n<h2 style=\"text-align: left;\">PERSONNALISEZ LA QUALIT\u00c9<\/h2>\n<h5 style=\"text-align: left;\">Soyez fier de la qualit\u00e9 de tout ce que vous touchez et de tout ce que vous faites. Demandez-vous toujours : \u00ab Est-ce mon meilleur travail ? Tout ce que vous touchez porte votre signature. Signez \u00e0 l\u2019encre grasse.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_47rk469 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_zgqc469 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_1g2w469 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_yjig534 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_z0rz534 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_gca3534 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-17\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/017-Find-a-Way-sq.mp4?_=17\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/017-Find-a-Way-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/017-Find-a-Way-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_r6s2535 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_iroi494\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #17<\/em><\/h3>\n<h2 style=\"text-align: left;\">TROUVE UN MOYEN<\/h2>\n<h5 style=\"text-align: left;\">Commencez par \u00ab Oui \u00bb. Assumer la responsabilit\u00e9 directe de faire bouger les choses \u2013 d\u2019une mani\u00e8re ou d\u2019une autre. R\u00e9pondez \u00e0 chaque situation en cherchant comment nous pouvons le faire plut\u00f4t qu&#039;en expliquant pourquoi cela ne peut pas \u00eatre fait. Soyez d\u00e9brouillard et faites preuve d\u2019initiative.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_lln5171 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_jywm171 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_2oyc171 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_c36y949 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_uw21949 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_0fgz949 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-18\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/018-Deliver-Results-sq.mp4?_=18\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/018-Deliver-Results-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/018-Deliver-Results-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_zld1949 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_aipe186\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #18<\/em><\/h3>\n<h2 style=\"text-align: left;\">DONNER DES R\u00c9SULTATS<\/h2>\n<h5 style=\"text-align: left;\">M\u00eame si les efforts sont appr\u00e9ci\u00e9s, nous r\u00e9compensons et c\u00e9l\u00e9brons les r\u00e9sultats. Fixez-vous des objectifs \u00e9lev\u00e9s directement li\u00e9s aux r\u00e9sultats, utilisez des mesures pour suivre vos progr\u00e8s et tenez-vous responsable de l\u2019atteinte de ces r\u00e9sultats.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_th5q468 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_97q8468 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_jhzp468 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_cgua877 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_o10p877 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_0rum877 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-19\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/019-Relentless-on-Improvement-sq.mp4?_=19\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/019-Relentless-on-Improvement-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/019-Relentless-on-Improvement-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_nnsd877 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_tqd9383\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #19<\/em><\/h3>\n<h2 style=\"text-align: left;\">SOYEZ IMPLACABLE \u00c0 L&#039;AM\u00c9LIORATION<\/h2>\n<h5 style=\"text-align: left;\">\u00c9valuez continuellement chaque aspect de votre travail et recherchez des moyens de vous am\u00e9liorer. Ne vous contentez pas du statu quo. \u00ab Parce que nous avons toujours proc\u00e9d\u00e9 ainsi \u00bb n&#039;est pas une raison ni une strat\u00e9gie. Continuez \u00e0 vous am\u00e9liorer.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_0vlx472 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_uenw472 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_y4mt472 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_zioh745 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_kj8r745 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_7ejy745 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-20\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/020-Blameless-Problem-Solving-sq.mp4?_=20\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/020-Blameless-Problem-Solving-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/020-Blameless-Problem-Solving-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_540o745 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_clw6655\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #20<\/em><\/h3>\n<h2 style=\"text-align: left;\">PRATIQUEZ UNE R\u00c9SOLUTION DE PROBL\u00c8MES SANS BLAME<\/h2>\n<h5 style=\"text-align: left;\">Appliquez votre cr\u00e9ativit\u00e9, votre esprit et votre enthousiasme \u00e0 l\u2019\u00e9laboration de solutions, plut\u00f4t que de pointer du doigt et de vous attarder sur les probl\u00e8mes. Identifiez les le\u00e7ons apprises et utilisez ces le\u00e7ons pour am\u00e9liorer nos processus afin de ne plus commettre la m\u00eame erreur. Devenez plus intelligent avec chaque erreur. Apprenez de chaque exp\u00e9rience.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_2zw1644 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_0jfx644 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_glby644 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_zf0r101 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_qyhc101 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_v08z101 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-21\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/021-Honor-your-commitments-sq.mp4?_=21\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/021-Honor-your-commitments-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/021-Honor-your-commitments-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_ndyp101 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_olj6687\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #21<\/em><\/h3>\n<h2 style=\"text-align: left;\">ENGAGEMENTS D&#039;HONNEUR<\/h2>\n<h5 style=\"text-align: left;\">Faites ce que vous dites que vous allez faire, quand vous dites que vous allez le faire. Cela implique d&#039;\u00eatre \u00e0 l&#039;heure \u00e0 tous les appels t\u00e9l\u00e9phoniques, rendez-vous et r\u00e9unions. Si un engagement ne peut \u00eatre tenu, informez-en les autres rapidement et convenez d&#039;un nouvel engagement \u00e0 honorer.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_eelg337 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_ktl3337 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_ekc6337 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_klig440 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_gmzd440 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_u4xk440 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-22\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/022-Be-grateful-sq.mp4?_=22\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/022-Be-grateful-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/022-Be-grateful-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_hl3q441 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_841n938\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #22<\/em><\/h3>\n<h2 style=\"text-align: left;\">\u00caTRE RECONNAISSANT<\/h2>\n<h5 style=\"text-align: left;\">Exprimez vos remerciements chaque jour. Cela profite \u00e0 toutes les parties impliqu\u00e9es et \u00e7a fait du bien. Reconna\u00eetre les dons que nous avons dans la vie est un chemin vers un sentiment d\u2019abondance.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_rdps411 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_olau411 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_oxpi411 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_5vwh482 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_har0482 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_22sf482 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-23\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/023-Be-a-teacher-Sq.mp4?_=23\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/023-Be-a-teacher-Sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/023-Be-a-teacher-Sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_32nd482 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_xkhe928\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #23<\/em><\/h3>\n<h2 style=\"text-align: left;\">\u00caTRE UN ENSEIGNANT<\/h2>\n<h5 style=\"text-align: left;\">Enseigner est une attitude, pas seulement un comportement. Nous sommes des leaders d&#039;opinion. Les leaders d\u2019opinion enseignent. Nous sommes des mentors. Les mentors enseignent. Nous sommes des conseillers de confiance. Des conseillers de confiance enseignent. Nous sommes des t\u00e9moins. Les t\u00e9moins enseignent. Quand nous enseignons, nous apprenons aussi.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_fsgz782 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_aimo782 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_81yk782 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_33ws36 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_njuf36 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_wfaz37 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-24\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/024-Be-an-Ambassador-sq.mp4?_=24\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/024-Be-an-Ambassador-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/024-Be-an-Ambassador-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_5mdf37 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_a04q583\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #24<\/em><\/h3>\n<h2 style=\"text-align: left;\">SOYEZ AMBASSADEUR<\/h2>\n<h5 style=\"text-align: left;\">Soyez un ambassadeur d\u2019iDS sur le lieu de travail et en dehors. Parlez toujours positivement. Faites part de toute pr\u00e9occupation \u00e0 la personne appropri\u00e9e. N&#039;oubliez pas de promouvoir et de prot\u00e9ger la marque.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_9jvg726 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_rx6b726 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_1jp7726 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_nffh284 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_y4zu284 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_jkhi284 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-25\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/025-Keep-things-fun-sq.mp4?_=25\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/025-Keep-things-fun-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/025-Keep-things-fun-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_0k0b284 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_fcir324\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #25<\/em><\/h3>\n<h2 style=\"text-align: left;\">GARDEZ LES CHOSES AMUSANTES<\/h2>\n<h5 style=\"text-align: left;\">N\u2019oubliez pas que le monde a des probl\u00e8mes plus graves que les d\u00e9fis quotidiens qui constituent notre travail. Des choses arrivent. Gardez la perspective. Essayez de ne pas prendre les choses personnellement ou de ne pas vous prendre trop au s\u00e9rieux. Cherchez une raison de rire chaque jour.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_e1n5252 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_squr252 first\">\n                    <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_9sh5252 solid\" style=\"border-width: 1px;border-color: #666666;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_8znn470 tf_w\">\n                        <div class=\"row_inner col_align_middle tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_wxw2471 first\">\n                    <!-- module video -->\n<div  class=\"module module-video tb_j4xn471 video-top\" data-lazy=\"1\">\n                    <div class=\"video-wrap-outer\">\n            <div class=\"video-wrap tf_rel tf_overflow tf_local_video\">\n                \n                    \n                    <div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4590-26\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/026-Celebrate-Success-sq.mp4?_=26\" \/><a href=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/026-Celebrate-Success-sq.mp4\">https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/026-Celebrate-Success-sq.mp4<\/a><\/video><\/div>\n                    \n                                <\/div>\n            <!-- \/video-wrap -->\n        <\/div>\n        <!-- \/video-wrap-outer -->\n            <\/div>\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_e4cl471 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ctpo37\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: left;\"><em>Fondamental #26<\/em><\/h3>\n<h2 style=\"text-align: left;\">C\u00c9L\u00c9BRER LE SUCC\u00c8S<\/h2>\n<h5 style=\"text-align: left;\">C\u00e9l\u00e9brez les gens qui font les bonnes choses. \u00c9tendez r\u00e9guli\u00e8rement des remerciements significatifs dans toutes les directions au sein de notre entreprise.<\/h5>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Les fondamentaux de \u00ab The iDS Way \u00bb font \u00e9cho \u00e0 nos valeurs fondamentales de travail d&#039;\u00e9quipe, de respect, d&#039;int\u00e9grit\u00e9, d&#039;innovation et d&#039;excellence, ainsi qu&#039;\u00e0 notre engagement en faveur de la diversit\u00e9, de l&#039;\u00e9quit\u00e9 et de l&#039;inclusion. Les fondamentaux de \u00ab The iDS Way \u00bb sont des comportements que nous souhaitons que tous les employ\u00e9s adoptent, qui transforment les paroles en actions et donnent vie \u00e0 notre culture.<\/p>","protected":false},"author":7,"featured_media":3058,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"team":[],"class_list":["post-4590","page","type-page","status-publish","has-post-thumbnail","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>iDS Core Fundamentals - iDiscovery Solutions<\/title>\n<meta name=\"description\" content=\"\u201cThe iDS Way\u201d Core Fundamentals echo our Core Values of Teamwork, Respect, Integrity, Innovation, Excellence, Diversity Equity &amp; Inclusion.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/idsinc.com\/fr\/ids-fundamentals\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"iDS Core Fundamentals\" \/>\n<meta property=\"og:description\" content=\"\u201cThe iDS Way\u201d Core Fundamentals echo our Core Values of Teamwork, Respect, Integrity, Innovation, Excellence, Diversity Equity &amp; Inclusion.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/idsinc.com\/fr\/ids-fundamentals\/\" \/>\n<meta property=\"og:site_name\" content=\"iDiscovery Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/iDiscovery-Solutions-110210573904472\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-11T22:18:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/idsinc.com\/wp-content\/uploads\/2022\/01\/ids-way-icon-01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"5400\" \/>\n\t<meta property=\"og:image:height\" content=\"5400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/idsinc.com\\\/ids-fundamentals\\\/\",\"url\":\"https:\\\/\\\/idsinc.com\\\/ids-fundamentals\\\/\",\"name\":\"iDS Core Fundamentals - 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Les experts en la mati\u00e8re et les strat\u00e8ges en donn\u00e9es d&#039;iDS se sp\u00e9cialisent dans la recherche de solutions \u00e0 des probl\u00e8mes de donn\u00e9es complexes, garantissant que les donn\u00e9es peuvent \u00eatre exploit\u00e9es comme un atout et non comme un passif.","email":"info@idsinc.com","telephone":"+1.800.813.4832","legalName":"iDiscovery Solutions"}]}},"builder_content":"<img src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/iDS-way-logo-reversed.svg\" title=\"The iDS Way - An Internal Guide For External Excellence\" alt=\"The iDS Way, iDS Way, STEPS\u2122 framework, STEPS\u2122\">\n<h3 style=\"text-align: center;\">\u201cThe iDS Way\u201d Core Fundamentals echo our Core Values of Teamwork, Respect, Integrity, Innovation, and Excellence, as well as our commitment to Diversity Equity & Inclusion.<\/h3> <h5 style=\"text-align: center;\"><br>iDS\u2019 Core Fundamentals are behaviors that we want all employees to embrace that transform words into actions and bring our culture to life.<\/h5>\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/001-Do-what-is-best-for-Client-sq.mp4\" width=\"794\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #1<\/em><\/h3> <h2 style=\"text-align: left;\">DO WHAT\u2019S BEST FOR THE CLIENT<\/h2> <h5 style=\"text-align: left;\">In all situations, do what\u2019s best for the client, even if it\u2019s to our own detriment. There\u2019s no greater way to build a reputation than to steadfastly do what\u2019s right for others - every day. Lowering costs is not the only path to doing what\u2019s best for the client.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/002-Invest-in-Relationships-sq.mp4\" width=\"796\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #2<\/em><\/h3> <h2 style=\"text-align: left;\">INVEST IN RELATIONSHIPS<\/h2> <h5 style=\"text-align: left;\">Get to know your clients and co-workers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what\u2019s important to them. Strong relationships enable us to more successfully work through difficult issues and challenging times.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/003-Practice-Human-Touch-sq.mp4\" width=\"796\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #3<\/em><\/h3> <h2 style=\"text-align: left;\">PRACTICE THE \u201cHUMAN TOUCH\u201d<\/h2> <h5 style=\"text-align: left;\">Listen for, and pay attention to, the things that make people unique. Make the effort and take the time to connect on a personal level. Use face-to-face meetings, handwritten notes, and phone calls to connect. Show people you care about them as individuals rather than as transactions. Genuine compassion can\u2019t be faked.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/004-Be-Consultative-sq.mp4\" width=\"792\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #4<\/em><\/h3> <h2 style=\"text-align: left;\">BE CONSULTATIVE<\/h2> <h5 style=\"text-align: left;\">Be a thinker, not just a doer. Ask questions. Seek to understand the root problem and contribute to solving that problem. A solution without understanding is a guess.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/005-Clear-on-Expectations-sq.mp4\" width=\"798\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #5<\/em><\/h3> <h2 style=\"text-align: left;\">GET CLEAR ON EXPECTATIONS<\/h2> <h5 style=\"text-align: left;\">Create clarity and avoid misunderstandings by discussing expectations upfront. Establish mutually understood objectives and deadlines for all projects, issues, and commitments. Where appropriate, confirm your communication by asking others to repeat back verbally their understanding to ensure total clarity and agreement. Use budgets. Focus on clearly defined services and deliverables.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/006-Process-Oriented-sq.mp4\" width=\"794\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #6<\/em><\/h3> <h2 style=\"text-align: left;\">BE PROCESS-ORIENTED<\/h2> <h5 style=\"text-align: left;\">World-class organizations are built on a foundation of highly effective, repeatable processes. Create processes for every aspect of your work and then turn those processes into habits to achieve consistent results. Follow STEPS\u2122.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/007-Lifelong-Learner-sq.mp4\" width=\"796\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #7<\/em><\/h3> <h2 style=\"text-align: left;\">BE A LIFELONG LEARNER<\/h2> <h5 style=\"text-align: left;\">Own your development. Take the initiative to seek out new experiences and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a better professional. Be coachable and seek feedback. Practice self-critique.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/008-Look-Ahead-Anticipate-sq.mp4\" width=\"800\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #8<\/em><\/h3> <h2>LOOK AHEAD AND ANTICIPATE<\/h2> <h5>Solve issues before they become problems by anticipating future needs and addressing them in advance. Preventing problems is always more effective than fixing them.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/009-Do-your-Homework-sq.mp4\" width=\"798\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #9<\/em><\/h3> <h2 style=\"text-align: left;\">DO YOUR HOMEWORK<\/h2> <h5 style=\"text-align: left;\">Be prepared for your engagements and your meetings. Do the background research. Read the Complaint. Prepare your templates for conference calls and interviews in advance. Know the actors before you engage. Give yourself the foundation for success.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/010-Follow-the-Data-sq.mp4\" width=\"798\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #10<\/em><\/h3> <h2 style=\"text-align: left;\">FOLLOW THE DATA<\/h2> <h5 style=\"text-align: left;\">We help our clients build narratives through data. Those narratives yield answers. The better we can identify and work with data, the better that<br>narrative.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/011-Be-Curious-sq.mp4\" width=\"798\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #11<\/em><\/h3> <h2 style=\"text-align: left;\">BE CURIOUS<\/h2> <h5 style=\"text-align: left;\">Always think about the \u201cwhy.\u201d Ask the questions to seek knowledge. Don\u2019t accept anything at \u201cface value\u201d if it doesn\u2019t make sense to you. Question what you don\u2019t understand.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/012-Listen-Generously-sq.mp4\" width=\"798\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #12<\/em><\/h3> <h2 style=\"text-align: left;\">LISTEN GENEROUSLY<\/h2> <h5 style=\"text-align: left;\">Listening is more than simply \u201cnot speaking.\u201d Be present and engaged. Quiet the noise in your head and let go of the need to agree or disagree. Create space for team members to express themselves without judgment. Listen with care and with empathy. Above all, listen to understand.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/013-Pay-Attention-to-Details-sq.mp4\" width=\"798\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #13<\/em><\/h3> <h2 style=\"text-align: left;\">PAY ATTENTION TO THE DETAILS<\/h2> <h5 style=\"text-align: left;\">Details matter, from the spelling and pronunciation of a client\u2019s name, to the wording on a survey, or the colors on a logo. Be a fanatic about accuracy and precision. Double-check your work. Ask for peer review. Get the details right.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/014-Share-Information-sq.mp4\" width=\"800\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #14<\/em><\/h3> <h2 style=\"text-align: left;\">SHARE INFORMATION<\/h2> <h5 style=\"text-align: left;\">Find it, use it, and share it. With appropriate respect for confidentiality, share information freely. Learn to ask yourself, \u201cWho else could know this?\u201d Information is one of our greatest assets.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/015-Speak-Directly-sq.mp4\" width=\"798\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #15<\/em><\/h3> <h2 style=\"text-align: left;\">SPEAK DIRECTLY<\/h2> <h5 style=\"text-align: left;\">Speak honestly in a way that moves the action forward. Make clear, simple, and direct requests. Say what you mean, mean what you say. Be willing to ask questions and share ideas. Raise issues that may risk conflict when it\u2019s necessary for team success. Address issues directly with those who are involved or affected. Speak up.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/016-Make-Quality-Personal-sq.mp4\" width=\"800\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #16<\/em><\/h3> <h2 style=\"text-align: left;\">MAKE QUALITY PERSONAL<\/h2> <h5 style=\"text-align: left;\">Take pride in the quality of everything you touch and everything you do. Always ask yourself, \u201cIs this my best work?\u201d Everything you touch has your signature. Sign in bold ink.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/017-Find-a-Way-sq.mp4\" width=\"798\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #17<\/em><\/h3> <h2 style=\"text-align: left;\">FIND A WAY<\/h2> <h5 style=\"text-align: left;\">Start with \u201cYes.\u201d Take direct responsibility for making things happen \u2013 somehow, someway. Respond to every situation by looking for how we can do it rather than explaining why it can\u2019t be done. Be resourceful and show initiative.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/018-Deliver-Results-sq.mp4\" width=\"796\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #18<\/em><\/h3> <h2 style=\"text-align: left;\">DELIVER RESULTS<\/h2> <h5 style=\"text-align: left;\">While effort is appreciated, we reward and celebrate results. Set high goals directly tied to results, use measurements to track your progress, and hold yourself accountable for achieving those results.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/019-Relentless-on-Improvement-sq.mp4\" width=\"800\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #19<\/em><\/h3> <h2 style=\"text-align: left;\">BE RELENTLESS ABOUT IMPROVEMENT<\/h2> <h5 style=\"text-align: left;\">Continuously evaluate every aspect of your job and seek ways to improve. Don\u2019t be satisfied with the status quo. \u201cBecause we\u2019ve always done it that way\u201d is not a reason or a strategy. Keep getting better.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/020-Blameless-Problem-Solving-sq.mp4\" width=\"796\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #20<\/em><\/h3> <h2 style=\"text-align: left;\">PRACTICE BLAMELESS PROBLEM-SOLVING<\/h2> <h5 style=\"text-align: left;\">Apply your creativity, spirit, and enthusiasm to developing solutions, rather than pointing fingers and dwelling on problems. Identify lessons learned and use those lessons to improve our processes so we don\u2019t make the same mistake again. Get smarter with every mistake. Learn from every experience.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/021-Honor-your-commitments-sq.mp4\" width=\"796\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #21<\/em><\/h3> <h2 style=\"text-align: left;\">HONOR COMMITMENTS<\/h2> <h5 style=\"text-align: left;\">Do what you say you\u2019re going to do, when you say you\u2019re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can\u2019t be fulfilled, notify others early and agree on a new one to be honored.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/022-Be-grateful-sq.mp4\" width=\"800\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #22<\/em><\/h3> <h2 style=\"text-align: left;\">BE GRATEFUL<\/h2> <h5 style=\"text-align: left;\">Express thanks every day. It benefits all parties involved and it just feels good. Acknowledging the gifts that we have in life is a path to a sense of abundance.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/023-Be-a-teacher-Sq.mp4\" width=\"796\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #23<\/em><\/h3> <h2 style=\"text-align: left;\">BE A TEACHER<\/h2> <h5 style=\"text-align: left;\">Teaching is an attitude, not just a behavior. We are thought leaders. Thought leaders teach. We are mentors. Mentors teach. We are trusted advisors. Trusted advisors teach. We are testifiers. Testifiers teach. When we teach, we also learn.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/024-Be-an-Ambassador-sq.mp4\" width=\"798\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #24<\/em><\/h3> <h2 style=\"text-align: left;\">BE AN AMBASSADOR<\/h2> <h5 style=\"text-align: left;\">Be an ambassador of iDS both in and outside of the workplace. Always talk positively. Communicate any concerns to the appropriate person. Remember to promote and protect the brand.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/025-Keep-things-fun-sq.mp4\" width=\"800\" height=\"800\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #25<\/em><\/h3> <h2 style=\"text-align: left;\">KEEP THINGS FUN<\/h2> <h5 style=\"text-align: left;\">Remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Try not to take things personally or take yourself too seriously. Look for a reason to laugh every day.<\/h5>\n\n[video src=\"https:\/\/idsinc.com\/wp-content\/uploads\/2023\/02\/026-Celebrate-Success-sq.mp4\" width=\"798\" height=\"796\"][\/video]\n<h3 style=\"text-align: left;\"><em>Fundamental #26<\/em><\/h3> <h2 style=\"text-align: left;\">CELEBRATE SUCCESS<\/h2> <h5 style=\"text-align: left;\">Celebrate people doing things right. Regularly extend meaningful acknowledgment in all directions throughout our company.<\/h5>","_links":{"self":[{"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/pages\/4590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/comments?post=4590"}],"version-history":[{"count":0,"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/pages\/4590\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/media\/3058"}],"wp:attachment":[{"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/media?parent=4590"}],"wp:term":[{"taxonomy":"team","embeddable":true,"href":"https:\/\/idsinc.com\/fr\/wp-json\/wp\/v2\/team?post=4590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}