{"id":9532,"date":"2026-03-23T13:12:48","date_gmt":"2026-03-23T19:12:48","guid":{"rendered":"https:\/\/idsinc.com\/?p=9532"},"modified":"2026-03-23T13:12:57","modified_gmt":"2026-03-23T19:12:57","slug":"fuhrungskompetenz-im-bereich-kundenservice","status":"publish","type":"post","link":"https:\/\/idsinc.com\/de\/sparkle-service-leadership\/","title":{"rendered":"iDS Talks Sparkle, Service &amp; Leadership mit Bobby Williams &amp; Bree Murphy"},"content":{"rendered":"<!-- wp:themify-builder\/canvas \/-->\n\n<div itemscope itemtype=\"http:\/\/schema.org\/AudioObject\"><meta itemprop=\"name\" content=\"iDS Talks Sparkle, Service &amp;amp; Leadership w\/ Bobby Williams &amp;amp; Bree Murphy\" \/><meta itemprop=\"uploadDate\" content=\"2026-03-23T13:12:48-06:00\" \/><meta itemprop=\"encodingFormat\" content=\"audio\/mpeg\" \/><meta itemprop=\"duration\" content=\"PT32M17S\" \/><meta itemprop=\"description\" content=\"What happens when data tells the story before you even step into the courtroom?In this episode of iDS Talks, Bobby Williams sits down with Bree Murphy to break down how the right approach to data can shift strategy, reduce risk, and change...\" \/><meta itemprop=\"contentUrl\" content=\"https:\/\/media.blubrry.com\/ids_podcast\/content.blubrry.com\/ids_podcast\/iDS-Talks-6_1_w_brie_murphy.mp3\" \/><meta itemprop=\"contentSize\" content=\"59.5\" \/><iframe loading=\"lazy\" src=\"https:\/\/player.blubrry.com\/?podcast_id=153756773&amp;media_url=https%3A%2F%2Fmedia.blubrry.com%2Fids_podcast%2Fcontent.blubrry.com%2Fids_podcast%2FiDS-Talks-6_1_w_brie_murphy.mp3&amp;modern=1#mode-Light&border-000000&progress-000000\" scrolling=\"no\" width=\"100%\" height=\"165\" frameborder=\"0\" id=\"blubrryplayer-1\" class=\"blubrryplayer\" title=\"Blubrry-Podcast-Player\"><\/iframe><\/div><p class=\"powerpress_links powerpress_links_mp3\" style=\"margin-bottom: 1px !important;\">Podcast: <a href=\"https:\/\/media.blubrry.com\/ids_podcast\/content.blubrry.com\/ids_podcast\/iDS-Talks-6_1_w_brie_murphy.mp3\" class=\"powerpress_link_pinw\" target=\"_blank\" title=\"In neuem Fenster spielen\" onclick=\"return powerpress_pinw('https:\/\/idsinc.com\/de\/?powerpress_pinw=9532-podcast');\" rel=\"nofollow\">In neuem Fenster spielen<\/a> | <a href=\"https:\/\/media.blubrry.com\/ids_podcast\/content.blubrry.com\/ids_podcast\/iDS-Talks-6_1_w_brie_murphy.mp3\" class=\"powerpress_link_d\" title=\"Herunterladen\" rel=\"nofollow\" download=\"iDS-Talks-6_1_w_brie_murphy.mp3\">Herunterladen<\/a><\/p><p class=\"powerpress_links powerpress_subscribe_links\">Abonnieren: <a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/ids-talks\/id1552705407?mt=2&amp;ls=1\" class=\"powerpress_link_subscribe powerpress_link_subscribe_itunes\" target=\"_blank\" title=\"Abonnieren Sie Apple Podcasts\" rel=\"nofollow\">Apple-Podcasts<\/a> | <a href=\"https:\/\/open.spotify.com\/show\/7tbkeTdq53wBS5qYtL7ESy\" class=\"powerpress_link_subscribe powerpress_link_subscribe_spotify\" target=\"_blank\" title=\"Abonnieren Sie auf Spotify\" rel=\"nofollow\">Spotify<\/a> | <a href=\"https:\/\/subscribeonandroid.com\/idsinc.com\/de\/feed\/podcast\/\" class=\"powerpress_link_subscribe powerpress_link_subscribe_android\" target=\"_blank\" title=\"Abonnieren Sie auf Android\" rel=\"nofollow\">Android<\/a> | <a href=\"https:\/\/idsinc.com\/de\/feed\/podcast\/\" class=\"powerpress_link_subscribe powerpress_link_subscribe_rss\" target=\"_blank\" title=\"\u00dcber RSS abonnieren\" rel=\"nofollow\">RSS<\/a><\/p>\n\n\n\n<p><em>Was passiert, wenn Daten die Geschichte erz\u00e4hlen, noch bevor man den Gerichtssaal betritt?<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-in-this-episode-of-ids-talks-bobby-williams-sits-down-with-bree-murphy-to-break-down-how-the-right-approach-to-data-can-shift-strategy-reduce-risk-and-change-outcomes\"><strong>In dieser Folge von iDS Talks spricht Bobby Williams mit Bree Murphy dar\u00fcber, wie der richtige Umgang mit Daten die Strategie ver\u00e4ndern, Risiken reduzieren und Ergebnisse beeinflussen kann.<\/strong><\/h3>\n\n\n\n<p><strong>Sie werden h\u00f6ren:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wo die meisten Teams bei der Datenverarbeitung scheitern<\/li>\n\n\n\n<li>Wie man Komplexit\u00e4t in klare Ma\u00dfnahmen umwandelt<\/li>\n\n\n\n<li>Was es braucht, um in wichtigen Angelegenheiten die Nase vorn zu behalten<\/li>\n<\/ul>\n\n\n\n<p>Bei iDS verwalten wir nicht nur Daten.<\/p>\n\n\n\n<p><br>Wir helfen Ihnen, es zu Ihrem Vorteil zu nutzen.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"post-video\"><iframe loading=\"lazy\" title=\"iDS Talks Sparkle, Service &amp; Leadership mit Bobby Williams &amp; Bree Murphy\" width=\"1165\" height=\"655\" src=\"https:\/\/www.youtube.com\/embed\/y4EZpitKGNM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong><em>iDS bietet beratende Datenl\u00f6sungen f\u00fcr Unternehmen und Anwaltskanzleien auf der ganzen Welt und verschafft ihnen damit einen entscheidenden Vorteil \u2013 sowohl vor Gericht als auch au\u00dferhalb. Die Fachexperten und Datenstrategen von iDS sind darauf spezialisiert, L\u00f6sungen f\u00fcr komplexe Datenprobleme zu finden und sicherzustellen, dass Daten als Verm\u00f6genswert und nicht als Belastung genutzt werden k\u00f6nnen. Weitere Informationen finden Sie unter <\/em><\/strong><a href=\"https:\/\/idsinc.com\/de\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>idsinc.com<\/em><\/strong><\/a><strong><em>.<br><br><\/em><\/strong><em>Haben Sie Schwierigkeiten mit einem in diesem Beitrag verwendeten Fachbegriff? Schauen Sie in unserem <\/em><a href=\"https:\/\/idsinc.com\/de\/glossar\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Glossar f\u00fcr Datenanalysten<\/em><\/a><em> den Code zu knacken.\u00a0<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>What happens when data tells the story before you even step into the courtroom? In this episode of iDS Talks, Bobby Williams sits down with Bree Murphy to break down how the right approach to data can shift strategy, reduce risk, and change outcomes. You\u2019ll hear: At iDS, we don\u2019t just manage data. We help [&hellip;]<\/p>\n<div itemscope itemtype=\"http:\/\/schema.org\/AudioObject\"><meta itemprop=\"name\" content=\"iDS Talks Sparkle, Service &amp;amp; Leadership w\/ Bobby Williams &amp;amp; Bree Murphy\" \/><meta itemprop=\"uploadDate\" content=\"2026-03-23T13:12:48-06:00\" \/><meta itemprop=\"encodingFormat\" content=\"audio\/mpeg\" \/><meta itemprop=\"duration\" content=\"PT32M17S\" \/><meta itemprop=\"description\" content=\"\n\n\n\n\n\n\nWhat happens when data tells the story before you even step into the courtroom?\n\n\n\nIn this episode of iDS Talks, Bobby Williams sits down with Bree Murphy to break down how the right approach to data can shift strategy, reduce risk, and change...\" \/><meta itemprop=\"contentUrl\" content=\"https:\/\/media.blubrry.com\/ids_podcast\/content.blubrry.com\/ids_podcast\/iDS-Talks-6_1_w_brie_murphy.mp3\" \/><meta itemprop=\"contentSize\" content=\"59.5\" \/><iframe loading=\"lazy\" src=\"https:\/\/player.blubrry.com\/?podcast_id=153756773&amp;media_url=https%3A%2F%2Fmedia.blubrry.com%2Fids_podcast%2Fcontent.blubrry.com%2Fids_podcast%2FiDS-Talks-6_1_w_brie_murphy.mp3&amp;modern=1#mode-Light&border-000000&progress-000000\" scrolling=\"no\" width=\"100%\" height=\"165\" frameborder=\"0\" id=\"blubrryplayer-2\" class=\"blubrryplayer\" title=\"Blubrry Podcast Player\"><\/iframe><\/div><p class=\"powerpress_links powerpress_links_mp3\" style=\"margin-bottom: 1px !important;\">Podcast: <a href=\"https:\/\/media.blubrry.com\/ids_podcast\/content.blubrry.com\/ids_podcast\/iDS-Talks-6_1_w_brie_murphy.mp3\" class=\"powerpress_link_pinw\" target=\"_blank\" title=\"Play in new window\" onclick=\"return powerpress_pinw('https:\/\/idsinc.com\/de\/?powerpress_pinw=9532-podcast');\" rel=\"nofollow\">Play in new window<\/a> | <a href=\"https:\/\/media.blubrry.com\/ids_podcast\/content.blubrry.com\/ids_podcast\/iDS-Talks-6_1_w_brie_murphy.mp3\" class=\"powerpress_link_d\" title=\"Download\" rel=\"nofollow\" download=\"iDS-Talks-6_1_w_brie_murphy.mp3\">Download<\/a><\/p><p class=\"powerpress_links powerpress_subscribe_links\">Subscribe: <a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/ids-talks\/id1552705407?mt=2&amp;ls=1\" class=\"powerpress_link_subscribe powerpress_link_subscribe_itunes\" target=\"_blank\" title=\"Subscribe on Apple Podcasts\" rel=\"nofollow\">Apple Podcasts<\/a> | <a href=\"https:\/\/open.spotify.com\/show\/7tbkeTdq53wBS5qYtL7ESy\" class=\"powerpress_link_subscribe powerpress_link_subscribe_spotify\" target=\"_blank\" title=\"Subscribe on Spotify\" rel=\"nofollow\">Spotify<\/a> | <a href=\"https:\/\/subscribeonandroid.com\/idsinc.com\/de\/feed\/podcast\/\" class=\"powerpress_link_subscribe powerpress_link_subscribe_android\" target=\"_blank\" title=\"Subscribe on Android\" rel=\"nofollow\">Android<\/a> | <a href=\"https:\/\/idsinc.com\/de\/feed\/podcast\/\" class=\"powerpress_link_subscribe powerpress_link_subscribe_rss\" target=\"_blank\" title=\"Subscribe via RSS\" rel=\"nofollow\">RSS<\/a><\/p>","protected":false},"author":11,"featured_media":9533,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[8],"class_list":["post-9532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast","tag-podcast","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sparkle, Service &amp; Leadership w\/ Bobby Williams &amp; Bree Murphy<\/title>\n<meta name=\"description\" content=\"On this episode, Bobby Williams &amp; Bree Murphy break down how the right approach to data can shift strategy, reduce risk, and change outcomes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/idsinc.com\/de\/fuhrungskompetenz-im-bereich-kundenservice\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"iDS Talks Sparkle, Service &amp; Leadership w\/ Bobby Williams &amp; Bree Murphy\" \/>\n<meta property=\"og:description\" content=\"On this episode, Bobby Williams &amp; Bree Murphy break down how the right approach to data can shift strategy, reduce risk, and change outcomes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/idsinc.com\/de\/fuhrungskompetenz-im-bereich-kundenservice\/\" \/>\n<meta property=\"og:site_name\" content=\"iDiscovery Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/iDiscovery-Solutions-110210573904472\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-23T19:12:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-23T19:12:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/idsinc.com\/wp-content\/uploads\/2026\/03\/iDS-talks-art-6.1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"iDS Talks\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"iDS Talks\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/idsinc.com\\\/sparkle-service-leadership\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/idsinc.com\\\/sparkle-service-leadership\\\/\"},\"author\":{\"name\":\"iDS Talks\",\"@id\":\"https:\\\/\\\/idsinc.com\\\/en_gb\\\/#\\\/schema\\\/person\\\/4d1f72972983eba51e252aa6c9a7768f\"},\"headline\":\"iDS Talks Sparkle, Service &amp; 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